Legal

Terms & Conditions

RA Tours & Transfers Aruba is committed to a transparent rental and booking experience. Select any topic on the left to read the full details. By signing the rental or booking agreement you confirm that you have read, understood, and agreed to all conditions on this page.

Terms & Conditions Overview

This page outlines the full rental terms for RA Tours & Transfers Aruba. It covers everything from who is authorised to drive the vehicle, what your insurance covers and what it does not, to fuel policy, damage charges, and what to do in case of an accident.

All renters are required to read and agree to these conditions before signing the rental agreement. Key sections to pay attention to include Insurance (CDW), Insurance Exclusions, and Off-Road & Sand — these contain the most important rules that affect your liability during the rental period.

Select any topic from the menu on the left to read the full details for that section.

Authorised Drivers

Only the customer named in the rental agreement is authorised to drive the vehicle, along with any additional driver(s) explicitly listed in the agreement. No other person may operate the vehicle under any circumstances.

⚠️ ImportantIf an accident occurs and the driver is not named in the agreement, the insurance becomes invalid and the customer is fully responsible for all direct and indirect losses.

Insurance — CDW

Liability insurance is always included in the standard rates.The CDW (Collision Damage Waiver) is optional and limits your personal liability for vehicle damage. If you decline it, you are responsible for the full cost of any damage.

By accepting the CDW you limit your liability to:

Deductible amountsEconomic, Compact, Mid-Size & Full-Size — US $1,000.00
Vans & SUVs — US $1,500.00
Jeeps & Pick-Ups — US $3,000.00

If the renter is not at fault, liability depends on the third party's insurance. If that party is uninsured or cannot be held liable, the renter remains liable up to their deductible amount.

CDW Daily & Weekly Rates

VehicleDailyWeekly
Economic / Compact / Mid-Size$11.00$77.00
Full Size / Pick Up / MPV$16.50$115.50
SUV / VAN$22.00$154.00
Jeep$27.50$192.50

Insurance Exclusions

The CDW does not cover the following situations regardless of fault.

Single-vehicle accidents  ·  Driving under the influence  ·  Speeding  ·  Damage from rocks or stones  ·  Damage in parking lots  ·  Off-road driving  ·  Third party damages exceeding US $50,000.00

Damage Charges

Fixed charges apply for damaged, lost, or missing items.

ItemCharge
Gas capUS $35.00
Hub capUS $40.00
JackUS $95.00
AntennaUS $50.00
Key with chip (lost)Dealer price
Key without chip (lost)US $125.00
Jeep full topUS $1,000.00
BatteryUS $175.00
License plateUS $50.00
Excessive cleaningUS $150.00

Off-Road & White Sand

Off-road and white sand driving is strictly prohibited.Any damage resulting from off-road use is entirely the customer's responsibility. Towing fees start at US $500.00 up to US $1,000.00.

Jeep Tops

Jeep tops must be closed when it rains. Failure to do so can cause wet dashboard sensors to activate warning lights — the dealer reset cost is at the customer's expense. If vehicle seats become wet, an additional day's rental charge will be applied.

In Case of Accident

1. Call the police — 9112. Call your credit card issuer3. Call RA Tours — +297 732 02004. Collect the other party's detailsName · Licence plate · Insurance provider

Fuel Policy

The vehicle is provided with a set fuel level and must be returned at the same level.

For each ⅛ of missing fuel a charge of US $25.00 applies.

Taxes & Fees

All rental charges include Government tax and Airport fee. These are fully itemised on your rental agreement.

Road Service

Plate "V" — Call RA Tours: +297 732 0200Daytime: US $25.00 · Nighttime: US $40.00

Plate "A" — Call: 191Free of charge

Vehicle Return

Return the vehicle at the agreed time and location.

Airport parkingLeave door unlocked, parking ticket under driver seat, and US $5.00 for exit. Missing ticket: US $55.00.

Cleaning

Excessive dirt — white sand, vomit, stains, or mud — incurs a cleaning fee of US $150.00.

Natural Pool

Driving to the Natural Pool is not permitted.Towing fees start at US $500.00 up to US $1,000.00, payable directly to the towing company.

Customer Liability

The customer is always directly responsible to RA Tours & Transfers Aruba for all damages and agrees to settle all costs before leaving the island.

RA Tours is authorised to charge the customer's credit card for any outstanding amount at any time.

Weekends & Public Holidays

RA Tours cannot provide damage quotations during weekends or public holidays. The customer will sign a credit card authorisation for an estimated amount.

Power of Attorney

The customer grants RA Tours & Transfers Aruba the power of attorney to charge any credit card to cover outstanding damage costs.